Shipping policy

Shipping Policy

Last Updated: March 01, 2026

At Grab Hub, we strive to deliver your orders quickly, safely, and reliably across Pakistan. Since we operate on a local dropshipping model, our trusted suppliers and logistics partners handle fulfillment directly from locations within Pakistan.

1. Order Processing Time

Orders are typically processed within 2–5 business days (Monday–Saturday).
Processing time starts after your order is confirmed and payment is verified (or COD order is placed).
During peak periods (Eid, major sales, public holidays), processing may take up to 4–5 business days.

2. Shipping & Delivery Time

We partner with reliable local courier services including TCS, Leopards Courier, PostEx, Trax on your location and order size.

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, Peshawar, Quetta, etc.): 2–4 business days after dispatch.
Other cities & towns: 3–6 business days after dispatch.
Remote / rural areas: 5–10 business days after dispatch (may take longer due to limited courier coverage).

Note: These are estimated delivery windows. Actual delivery can vary due to weather, public holidays, courier volume, address issues, or unforeseen delays. We provide tracking details via email/SMS/WhatsApp once the order is handed over to the courier.

3. Shipping Charges

Flat rate shipping: PKR 250–350 across Pakistan (most common for lightweight items < 2 kg).
Free shipping on orders above PKR [e.g., 3,000 / 4,000] (you can set your threshold).
Heavier / bulkier items may have additional charges based on weight & destination (shown at checkout).
Cash on Delivery (COD) is available nationwide — most customers prefer this option.

Exact shipping cost (if any) is displayed at checkout before you complete your order.

4. Order Tracking

Once your order ships, you will receive a tracking number via email, SMS, or WhatsApp. You can track your parcel directly on the courier’s website or app.

5. Delivery Attempts & Failed Deliveries

Couriers usually attempt delivery 2–3 times.
If you are unavailable, they may leave a missed delivery notice or contact you.
Unsuccessful deliveries after multiple attempts may be returned to us. In such cases:
- You may be charged return shipping fees (PKR 200–400).
- COD orders may still be chargeable for the shipping amount.

To avoid this, please provide a complete & accurate address and active phone number.

6. Important Notes

We deliver Monday–Saturday. No deliveries on Sundays or public holidays.
We currently ship only within Pakistan.
Incorrect / incomplete address, wrong phone number, or refusal to accept COD parcels may result in order cancellation and restocking/return fees.
For any delay longer than 10 business days, contact our support with your order number — we will investigate with the courier.